File A Claim

Damage in transit is an unfortunate reality when shipping live baby plants, and we sincerely apologize for the inconvenience and frustration. But fear not! We will make it right.

To file a claim, fill out this form within 24 hours of receiving your order. Based on the assessment of your claim, you may receive a refund, receive a replacement, or a combination thereof.  A representative will follow up with you via email.